Chats section is where the communication eith agents and customers happens. Here you can provide round the clock support and boost sales by converting people who are casually browsing your website into customers. LiveChat provides quite a few tools that just start with chat with handling chats effectively.
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Below, you can find a rundown of the most important features and options available in the Chats section. The chat list is divided wihh three sections: A list of your ongoing chats.
You can switch between them by clicking on the names of customers. We will let you know that you received a new message through in-browser just start with chat. Visitors who are waiting for an available agent.
If you have some free time on your hands just pick a customer just start with chat the list to start a conversation. Chats that are currently handled by other agents in your account, you can pick which chats you want to supervise in the Customer section.
To help your teammates without going over to their desk, you can send them a message in chat that is invisible to the customer. To send a message, just type in your answer and press enter. We give your visitors a wity up that you are typing something so they know they need to wait for your just start with chat. Once you press enter, your message will be sent to the visitor.
ztart And you will see it in the chat history. Message cbat, lets you see what the visitor is typing before they send it. This allows you to start thinking of the answer faster, making your responses quicker. Canned responses are predefined messages that can store a large portion of text to be later recalled with shortcuts. To use just start with chat responses in chats or tickets, simply type in followed by the shortcut for the response you wish to use.
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Learn adult threesomes to create canned responses and more about their benefits in the canned responses tutorial. Use tags to categorize chats and jjust find all conversations that deal with the same issue later on.
Tags can be added and edited in Settings. You can send and just start with chat files over chats using the file sharing option. Use it to pass all just start with chat of documents, for example, marketing materials, product catalogs, and guides.
Chat transfers allow you to transfer a chat to another agent or a group. Whenever you are making a chat transfer, let the customer and the other agent know what you are planning to do and why.
The chat will be transferred immediately and you can focus on helping other customers. This is where tickets come in handy.
You can create them right from a chat - that way the transcript from the conversation will be included. Unfortunately, sometimes you need to ban just start with chat visitor that e. You can see the list of all the banned visitors in Settings.
If you made a mistake, you can always unban visitors.
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There are actually two ways to close a chat: Wuth you can find a lot of useful information about the customer you are talking to. Use it to provide more personalized support. LiveChat can be integrated with a number of helpful third-party apps. They range just start with chat CMS platforms to desktop sharing apps.
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You can find and install them in Marketplace. Integrations can be used right in the Chats section - once installed, you will find them at the top of the Customer details tab. Free day trial Team plan features No credit card required.
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Chat section just start with chat Alicja Pawliczak. Jul 29, Chat list The chat list is divided into three sections: Wiyh chats A list of your ongoing chats. There are two types of chat statuses: To handle several chats at the same time efficiently, you need to keep switching between.
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You can also just start with chat between chats cbat keyboard shortcuts. Make sure you keep your messages short and informative and give your customers some time to read your message before sending the next one. How can we make it better?
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